ADMINISTRATION

 

Quick book Proposal Packages include an hour of correspondence. Further emails and phone calls to be billed at $66/hour

 

Phone and email correspondence for custom proposals to be agreed upon prior to booking.

 

BOOKING

 

Booking is for up to one hour unless otherwise discussed

 

Booking is for 2 persons $220 bond may be required if more people are attending and having photos with décor. Bond will be returned if equipment withstands damages.

 

WEATHER CONTINGENCY FOR OUTDOOR PROPOSALS

 

SURPRISE PROPOSALS can only set up outdoors if there is no risk of showers or high wind.

 

Please see contingency options in document attached to invoice.

 

All service providers that are booked through SURPRISE PROPOSALS will be informed of any changes.

 

PAYMENTS


SURPRISE PROPOSALS requires a minimum $110 non refundable deposit to reserve your booking and begin the event management process


The remainder of fees may be requested progressively and must be paid in entirety 2 days prior to event. 

 

All prices include GST.

 

Preferred method is Direct Deposit. PayPal is also welcomed with a 2.9 % surcharge. Cash is possible upon request.

 

 

 

 

 

CANCELLATIONS


The client may cancel a booking but will forfeit any fees paid as follows: 

 

a) If booking is cancelled 4 weeks prior to the event date, SURPRISE PROPOSALS will refund any unused management fees. SURPRISE PROPOSALS will also refund all fees applicable to the proposal day for services directly provided. SURPRISE PROPOSALS cannot guarantee full refunds from third party providers should you cancel your booking. Refunds from third party providers are based on individual cancellation policies. Requesting refunds from third party providers will incur hourly administration fee based on how long process takes.

 

SURPRISE PROPOSALS reserves the right to replace props and decorations with a suitable substitute in the event of unavailability

 

INSURANCE


Once props have been delivered the Hirer assumes all responsibilities and liabilities until they have been collected by SURPRISE PROPOSALS.  Once props have been delivered, insurance is not covered by the Owner.
The Hirer is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect the owner and props against all claims, loss or damage.  Hirer is responsible for any injury that may occur to persons over the hire period. 

 

LOSS OR DAMAGES


All props supplied remain the property of the SURPRISE PROPOSALS.
Props are not intended for use in high wind or wet weather conditions.
If any of the props are lost or damaged the Hirer must immediately notify the Owner. The Hirer agrees to pay for all goods lost, destroyed, stolen, damaged or not returned to the Owner.  In the event of the aforementioned, the Hirer also agrees to pay hire charges until such items are returned or paid for at current replacement cost. Replacement cost is 5 times the hire amount.

 

VENDOR CONTRACTS

 

The client is responsible for compliance with each vendor contract and its individual policies as stated by the vendor, including air, ground and hotel policies. Further, while SURPRISE PROPOSALS takes great pride in personally selecting our preferred vendors and referring them to the client, we shall not assume liability nor shall we be held responsible for vendor costs, vendor errors, your dissatisfaction in their performance and/or product or a vendor’s breach of its contractual obligations to you. We strongly recommend that the client review each vendor contract carefully.

 

 

 

 

 

 

 

PHOTOGRAPHY

 

Photo shoot arranged by SURPRISE PROPOSALS is a 30 minutes couples shoot unless otherwise agreed upon.

 

Photos taken of family and friends will be billed as per photographers terms.

 

Complimentary images supplied by SURPRISE PROPOSALS may be used on website/socials unless privacy is requested. No personal information, such as names, will be used in any publications without permission.

 

COVID

 

SURPRISE PROPOSALS staff are fully vaccinated and Covid safe plan is in place.

 

Prior to set-up, extra precautions of sanitising and disinfecting our hands will be in practice.

 

We refrain from any physical contact with our clients and maintain a distance of 1.5m at all times.

 

No food will be handled by Surprise Proposals. Please refer to caterers’ terms and conditions.